Insights, strategies, and real-world applications of AI for managed service providers
Discover how leading MSPs are leveraging artificial intelligence to deliver exceptional service, increase efficiency, and drive sustainable growth.
ConnectWise's acquisition of zofiQ signals the PSA vendors are betting AI belongs inside the platform. That bet works for some MSPs — but creates real questions for others.
From ticket triage to voice agents — what is actually working in AI service desk automation, what is still hype, and how to evaluate solutions for your MSP.
Every vendor has an AI copilot. Here's what separates a tool that saves 2 hours a day from one that just adds another tab to keep open.
Most AI vendors give you generic numbers. Here's a framework for calculating the real ROI of AI using your own data — across four buckets most MSPs overlook.
Introducing Auto Client Documentation — the industry's first AI that detects missing or outdated documentation in real time, creates the ticket, and drafts the documentation directly inside IT Glue.
Introducing the Sales Opportunity Generator — the industry's first AI that automatically identifies hidden sales opportunities from every phone call, chat, email, and ticket note across your PSA.
A practical framework from 28 years of MSP operations — what separates real ROI from vendor hype, and how to evaluate AI platforms that will actually transform your service desk.
Real-time AI assistance during live calls — automatic note-taking, resolution suggestions, and ticket updates so engineers can focus on the conversation.
With Autotask support now live, xop.ai delivers AI-powered efficiency across all four major PSA platforms used by MSPs worldwide.
Our new Voice Overflow Agent ensures every call is answered, even when your team is unavailable. AI-powered call handling that creates tickets automatically.
The platform trusted by thousands of MSPs worldwide now has access to purpose-built AI that transforms service delivery.
Bringing the same powerful AI capabilities that transformed ConnectWise operations to the enterprise ServiceNow ecosystem.
No more context switching. No more separate applications. Our Engineer Assist solution now runs as a native pod directly inside ConnectWise Manage.
The most successful MSPs are moving beyond reactive support to predictive operations. Here's how AI is enabling this transformation and why it's becoming essential for competitive MSPs.
Move beyond reactive support to proactive deflection. The MSPs winning today are eliminating 30%+ of Level 1 tickets before they reach human engineers.
The difference between 15% and 80% AI effectiveness isn't the model or the interface – it's what you train the AI on. Most MSPs are getting this fundamentally wrong.
While other MSPs focus on AI for internal efficiency, forward-thinking providers are building entirely new revenue streams with productized AI solutions.
The landscape has shifted. AI adoption is no longer a competitive advantage—it's becoming a necessity for MSP survival.
Help shape the future of AI in the MSP industry by participating in our comprehensive 2025 survey.
We're honored to be recognized as a finalist for our innovative AI solutions specifically designed for MSPs.
Missed our Channel Futures webinar? Catch up on the latest insights about Generative AI for MSPs.
Why MSPs should focus on ready-to-use AI products rather than building on general AI platforms.
Understanding the importance of AI explainability and how it impacts MSP decision-making and client trust.