xop.ai Launches Full Autotask PSA Integration: AI for Every Major MSP Platform
With Autotask support now live, xop.ai delivers AI-powered efficiency across all four major PSA platforms used by MSPs worldwide.
We're excited to announce that xop.ai now fully integrates with Autotask PSA. This means every major PSA platform in the MSP space—ConnectWise, ServiceNow, Halo PSA, and now Autotask—is supported with the same powerful AI tools that are driving measurable results across hundreds of MSPs.
Full Platform Integration
- Engineer App with Autotask ticket management and time entries
- Enterprise Search across Autotask knowledge base and ticket history
- Voice AI Agents with automatic Autotask ticket creation
- Branded Teams chatbots integrated with Autotask workflows
- Email agents that process and route to Autotask automatically
- Manager App with AI triage, escalations, and client health dashboards
Why Autotask?
Autotask PSA, part of the Datto ecosystem, is one of the most widely used platforms in the MSP space. It powers thousands of service desks worldwide, and its users have been asking us for native integration since our earliest days. We listened.
Autotask MSPs share the same challenges as every other PSA user: engineers spending too much time on repetitive tasks, knowledge scattered across multiple systems, and after-hours calls going unanswered. With xop.ai now connected to Autotask, those problems have the same AI-powered solutions that are already delivering results for ConnectWise, ServiceNow, and Halo PSA customers.
Everything Works with Autotask
This is a complete integration—not a partial rollout or beta. Every xop.ai capability is live and production-ready for Autotask:
Engineer Efficiency Suite
AI-powered ticket summarization, intelligent response suggestions, and automated time entry—all integrated directly with Autotask's ticket workflow. The Engineer App reads from and writes to Autotask in real-time.
- • Instant ticket thread summarization
- • Suggested responses based on historical resolutions
- • One-click time entries synced to Autotask
- • Context-aware knowledge article suggestions
Enterprise Search
Search across your entire knowledge ecosystem—Autotask knowledge base, ticket history, IT Glue, SharePoint, Confluence, and more. Results are contextual and ranked by relevance to the current issue.
- • Cross-platform search in seconds
- • Automatic source attribution
- • Historical ticket pattern matching
- • Documentation gap identification
End User Solutions
Voice AI agents answer calls and create Autotask tickets automatically. Branded Teams chatbots deflect simple issues and create tickets for complex ones. Email agents process incoming messages and route appropriately.
- • 24/7 phone intake with Autotask ticket creation
- • Teams chatbot with bidirectional Autotask sync
- • Intelligent email routing and ticket creation
- • End user self-service portal options
Smooth Implementation
Our Autotask integration follows the same proven implementation process that has worked for hundreds of MSPs across ConnectWise, ServiceNow, and Halo PSA:
API Connection
We configure secure API access to your Autotask instance
Knowledge Ingestion
Your knowledge base and documentation are indexed
Team Training
Your engineers learn to use the platform effectively
Ongoing Optimization
Bi-weekly meetings to improve documentation and results
One Platform, Four PSAs
With the addition of Autotask, xop.ai now supports all four major PSA platforms in the MSP space:
ConnectWise
Full integration
ServiceNow
Full integration
Halo PSA
Full integration
Autotask
Full integration
This means no MSP is locked out of AI because of their PSA choice. Whether you're on ConnectWise, ServiceNow, Halo, or Autotask, you get the same AI capabilities, the same results, and the same support. And for organizations considering a PSA migration, xop.ai provides continuity—your AI investment travels with you.
The Results Speak
MSPs using xop.ai consistently report:
Engineer productivity gain
Ticket deflection
Call capture rate
2-year ROI
Autotask customers can expect the same results. The underlying AI and workflows are identical—only the PSA connection changes.
Autotask Customer?
See how xop.ai can transform your service desk operations with purpose-built AI.