xop.ai Now Integrates with Halo PSA: AI-Powered Efficiency for Growing MSPs
The platform trusted by thousands of MSPs worldwide now has access to purpose-built AI that transforms service delivery.
We're thrilled to announce that xop.ai now fully integrates with Halo PSA. MSPs running Halo can now access the same AI-powered tools that have driven measurable efficiency gains for ConnectWise and ServiceNow customers.
Full Platform Integration
- Engineer App with Halo PSA ticket management
- Enterprise Search across Halo knowledge base and ticket history
- Voice AI Agents with automatic Halo ticket creation
- Branded Teams chatbots integrated with Halo workflows
- Email agents that process and route to Halo automatically
Why Halo PSA?
Halo PSA has become a favorite among MSPs for its modern interface, powerful automation capabilities, and competitive pricing. As more of our prospective customers asked about Halo support, we listened.
The Halo community is known for being forward-thinking and tech-savvy. These are exactly the MSPs who understand the transformative potential of AI and are ready to implement solutions that deliver real results. We're excited to serve this community.
Everything Works with Halo
This isn't a partial integration or a "coming soon" preview. Every xop.ai capability now works with Halo PSA:
Engineer Efficiency Suite
Your engineers get AI-powered ticket summarization, intelligent response suggestions, and automated time entry—all working seamlessly with Halo's ticket workflow. The Engineer App reads from and writes to Halo in real-time.
- • Instant ticket thread summarization
- • Suggested responses based on historical resolutions
- • One-click time entries synced to Halo
- • Context-aware knowledge article suggestions
Enterprise Search
Search across your entire knowledge ecosystem—Halo knowledge base, ticket history, IT Glue, SharePoint, Confluence, and more. Results are contextual and ranked by relevance to the current issue.
- • Cross-platform search in seconds
- • Automatic source attribution
- • Historical ticket pattern matching
- • Documentation gap identification
End User Solutions
Voice AI agents answer calls and create Halo tickets automatically. Branded Teams chatbots deflect simple issues and create tickets for complex ones. Email agents process incoming messages and route appropriately.
- • 24/7 phone intake with Halo ticket creation
- • Teams chatbot with bidirectional Halo sync
- • Intelligent email routing and ticket creation
- • End user self-service portal options
Smooth Implementation
We've worked closely with the Halo PSA platform to ensure our integration is smooth and reliable. Implementation follows the same proven process we use for ConnectWise and ServiceNow:
API Connection
We configure secure API access to your Halo instance
Knowledge Ingestion
Your knowledge base and documentation are indexed
Team Training
Your engineers learn to use the platform effectively
Ongoing Optimization
Bi-weekly meetings to improve documentation and results
One Platform, Three PSAs
With the addition of Halo PSA, xop.ai now supports the three major PSA platforms in the MSP space:
ConnectWise
Full integration
ServiceNow
Full integration
Halo PSA
Full integration
This means MSPs aren't locked into a specific PSA to benefit from AI. And for organizations considering a PSA migration, xop.ai provides continuity—your AI investment travels with you.
The Results Speak
MSPs using xop.ai consistently report:
Engineer productivity gain
Ticket deflection
Call capture rate
2-year ROI
Halo PSA customers can expect the same results. The underlying AI and workflows are identical—only the PSA connection changes.
Halo PSA Customer?
See how xop.ai can transform your service desk operations with purpose-built AI.