xop.ai, AI built for MSPs by an MSP: lower your cost to serve, see every account, and stop giving away services revenue.
Engineers are your largest cost center.
Give them back 45 to 60 minutes, every day.
The platform
Not a tool, a platform of four solutions covering your engineers, leadership, and your clients.
Fully integrated with your PSA and the tools around it.
The MSP space is being transformed ... again.
We have done this before
- Support used to mean an engineer in a car.
- Then it was remote help desk and RMM.
- Now, Agent-X helps end users self-resolve, with the balance going to your engineers. Beta, October 2026
That second shift took about three years, around 2009, and nobody in this industry voted on it. The MSPs who moved early spent the following decade carrying more clients with the same headcount. The ones who waited spent it explaining their truck rolls.
You can run this one inside the framework you have already built, rather than watching it arrive from outside.
How it works
Your engineers get faster. Your business gets instrumented.
The second one is a by-product of the first, which is why adoption is the whole game.
- 01
They adopt it
Assist-X works inside the PSA your engineers already have open. Nothing to learn, nowhere new to go, and 45 to 60 minutes a day handed back.
- 02
Every ticket gets measured
Sentiment, clarity, empathy, cadence, response quality, escalation risk. No survey, no form, nobody asked to do anything extra.
- 03
The business becomes visible
How clients actually feel. Which issues are chronic. Which promises got broken. Which work you are doing for free.
The arithmetic
10x
ROI (minimum).
Forty-five to sixty minutes back per engineer per workday is 180 to 240 hours a year. At a fully loaded engineer cost of $55 an hour, that is $9,900 to $13,200 of recovered capacity against $660 of platform. We publish 10x rather than what that divides to, because a number you have to defend to your own board should be the conservative one. The break-even is fifteen minutes a week. Everything past that is margin, and the same team carries more clients without hiring.
Where the minutes come from
- Notes written during the call instead of after it
- Time entries captured instead of reconstructed at 5pm
- Type, subtype and priority set without thinking about it
- Resolutions found by search instead of by asking a colleague
What it catches
“27 days without follow-up after promised resolution. Support commitment not honored, ‘early next week’.”
Escalations, risk 9.5. Not a sentiment score: a broken promise nobody was tracking, on an account most MSPs would meet again at renewal.
Which account is quietly unhappy right now? You find out at renewal, or you find out today.
Surveys come back from a few percent, mostly the furious and the delighted. Quarterly reviews are filtered by whoever owns the account. The cancellation call is the first completely honest one, and it arrives too late to use. Every ticket your team works is already saying how that account feels. This reads all of them.
Runs on your stack
Audited
SOC 1 Type 2 and SOC 2 Type 2, both complete.
Type 2 rather than Type 1, which means the controls were tested across a period of time rather than photographed on a single day. The SOC 2 covers Security, Availability and Confidentiality. Both reports are available under NDA.
Your name on it.
Agent-X can be branded to your MSP, so the application your clients’ staff open is yours. They resolve their own requests in it, from a slow laptop to access to a Teams channel or a shared mailbox, and your queue never sees the ones it handles.
