ConnectWise Evolve Peer Group — Q2

April 27 – May 1 • Marriott Magnificent Mile, Chicago — Come see a live demo of Auto Client Documentation, the first AI that detects missing docs and drafts them inside IT Glue.

From Gut Feeling to Complete Visibility

Every helpdesk interaction captures intelligence—automatically.

I'm an Engineer - Tools that make my job easier
I'm a Manager / Leader - Insights that drive decisions
Response Time
Resolution Time
Technical Skills
Follow-up Quality
Customer Sentiment
Escalation Signals
Communication Clarity
Documentation Quality
Response Time
Resolution Time
Technical Skills
Follow-up Quality
Customer Sentiment
Escalation Signals
Communication Clarity
Documentation Quality

This Changes Everything

See the transformation in action

Before

Finding out clients are unhappy when they cancel

After

Seeing warning signs 2 weeks before sentiment turns

Let AI Handle the Heavy Lifting

While our AI bots work around the clock answering calls, processing emails, searching knowledge bases, and chatting with users — your team focuses on what matters most.

Voice AI answers and triages calls 24/7
Email agents process and route tickets automatically
Knowledge bots find answers in seconds
Chat assistants deflect 30%+ of L1 tickets
AI bots working while you relax
How Intelligence Flows - Every interaction builds the picture