ConnectWise Evolve Peer Group — Q2
April 27 – May 1 • Marriott Magnificent Mile, Chicago — Come see a live demo of Auto Client Documentation, the first AI that detects missing docs and drafts them inside IT Glue.
From Gut Feeling to Complete Visibility
Every helpdesk interaction captures intelligence—automatically.
Response Time
Resolution Time
Technical Skills
Follow-up Quality
Customer Sentiment
Escalation Signals
Communication Clarity
Documentation Quality
Response Time
Resolution Time
Technical Skills
Follow-up Quality
Customer Sentiment
Escalation Signals
Communication Clarity
Documentation Quality
This Changes Everything
See the transformation in action
Before
Finding out clients are unhappy when they cancel
After
Seeing warning signs 2 weeks before sentiment turns
Let AI Handle the Heavy Lifting
While our AI bots work around the clock answering calls, processing emails, searching knowledge bases, and chatting with users — your team focuses on what matters most.
Voice AI answers and triages calls 24/7
Email agents process and route tickets automatically
Knowledge bots find answers in seconds
Chat assistants deflect 30%+ of L1 tickets
Solutions for Every Challenge
Engineer Efficiency
Tools that save 2hrs/day per engineer
Service Desk Visibility
Complete visibility into operations
Client Health & Retention
Early warning before churn
Team Development
Precision coaching, not guesswork
Client-Facing AI
Branded 24/7 AI support
Multi-Modal AI
Phone, Chat & Email — Meet customers where they are