April 27 – May 1 • Marriott Magnificent Mile, Chicago — Come see a live demo of Auto Client Documentation, the first AI that detects missing docs and drafts them inside IT Glue.
AI for MSPs — ConnectWise, Autotask, HaloPSA & ServiceNow
Revenue Intelligence for MSPs.
The AI platform built by MSPs, for MSPs. Stage 1 efficiency, Stage 2 agents, and Stage 3 revenue — surfacing sales opportunities and service-gap risks from your ticket stream, natively inside the PSA you already use.
Built by Matt Ruck — 28 years running a $20M+ MSP on ConnectWise Manage.
The Three Stages of AI for MSPs
Every MSP AI vendor maps to one of three stages. xop.ai is the only one built for Stage 3 — and covers the other two on the way.
Auto-notes, routing, KB search — AI that makes existing PSA work faster.
Thread, ConnectWise Sidekick
Voice agents, email agents, client chatbots, autonomous ticket workflows.
Mizo, zofiQ
Sales opportunities and service-gap risks from the ticket stream. White-label AI resold as a new recurring revenue line.
xop.ai — and covers Stages 1 and 2 natively
One AI platform. Every major MSP stack.
Native, bi-directional integrations across every major PSA and documentation platform MSPs actually run. Multi-PSA by design — your AI investment travels with you.
PSAs & RMM
Documentation
Cross-platform federated search during live calls — one question, every system.
From Gut Feeling to Complete Visibility
Every helpdesk interaction captures intelligence—automatically.
This Changes Everything
See the transformation in action
Finding out clients are unhappy when they cancel
Seeing warning signs 2 weeks before sentiment turns
Let AI Handle the Heavy Lifting
While our AI bots work around the clock answering calls, processing emails, searching knowledge bases, and chatting with users — your team focuses on what matters most.
Solutions for Every Challenge
Tools that save 2hrs/day per engineer
Complete visibility into operations
Early warning before churn
Precision coaching, not guesswork
Branded 24/7 AI support
Phone, Chat & Email — Meet customers where they are