Product Launch
Introducing xop.ai Mobile PSA: The First AI-Native Mobile App for ConnectWise Manage
ConnectWise Manage has never had a mobile app worth opening — so field techs work from memory and update tickets later. xop.ai Mobile PSA fixes that: schedule, tickets, Ask AI, voice-to-text notes, time and expense capture, all wired into ConnectWise and IT Glue. In beta now.
Matt Ruck · May 27, 2026 · 8 min read
Ask any MSP engineer who works in the field about the ConnectWise Manage mobile experience and you will get the same look. It is thin, clunky, and most techs simply avoid it — they jot notes on paper, hold time entries in their head, and reconstruct the day from memory once they are back at a desk. Billable time leaks. Tickets go stale. Documentation never gets written.
We built xop.ai Mobile PSA to close that gap — and to do it the way 2026 demands: AI-native, deeply integrated, and genuinely fast to use one-handed between appointments.
Everything Your Engineers Do — Now in Their Pocket
xop.ai Mobile PSA is not a stripped-down companion app. It carries the workflow and the AI that make the desk experience powerful. Explore what it does:
Run your day
The full service-desk workflow, untethered from the desk.
Your schedule, live
See the day the AI Schedule Board built for you: appointments, tickets, and priorities, right on your phone.
Open and work tickets
Full ticket access from ConnectWise Manage: review, update, and resolve from the field.
Escalate in a tap
Hand a ticket up to the right engineer without waiting until you are back at a desk.
AI copilot
An AI engineer-assist in your pocket, not just data entry.
Ask AI to resolve
Ask a question about the client environment and get an answer grounded in their tickets and documentation.
Auto prioritization
Tickets are prioritized for you, so you always know what to work next.
Auto classification
Type, sub-type, and item are classified automatically, no manual tagging from a phone keyboard.
Hands-free capture
Capture the work the moment it happens, so nothing slips between sites.
Voice-to-text notes
Dictate ticket notes on the drive out, no thumb-typing on a tiny keyboard.
Time entries
Log billable time when the work happens, not at 6pm from memory.
Expense management
Capture and submit expenses against the ticket from the field.
Reminders + push notifications
Set action-item reminders that fire as phone notifications so follow-ups never get dropped.
Revenue and knowledge
Turn every visit into upsell and documentation, automatically.
AI sales opportunities
Heard a buying signal on-site? Open an AI-generated sales-opportunity ticket in a tap.
Auto documentation
Capture knowledge from the visit and draft client documentation into IT Glue, from the field.
Deeply wired in
Not a thin client. The full power of the ConnectWise Pod, on mobile.
ConnectWise Manage sync
Two-way and real-time: every action posts straight back to ConnectWise Manage.
IT Glue connected
Client documentation and configurations at your fingertips, in context.
Pod-grade power
The same AI engineer-assist experience as the ConnectWise Pod, rebuilt for the phone.
What It Means for Your Business
Field Engineers
Work the whole ticket on-site, dictate notes by voice, and never re-type the day at 6pm. The app helps you resolve, not just record.
Service Managers
Real-time ticket updates from the field, accurate time capture, and escalations that move before an engineer is back at a desk.
MSP Owners
Recover billable time that leaks in the field, surface more upsell, and give techs a tool they will actually use — a real edge in hiring and retention.
Mobile PSA extends the xop.ai engineer experience — the same AI behind the ConnectWise Manage Pod, voice engineer assist, sales opportunity generation, and auto client documentation — now in the hands of every engineer in the field.
For any MSP with engineers who leave the building, this app will be a must.