Introducing AI Voice Engineer Assist Agent: Your Silent Partner on Every Call

Every engineer knows the drill: finish a 30-minute support call, then spend another 10 minutes documenting what was discussed. Today we're launching the AI Voice Engineer Assist Agent to eliminate that friction entirely.

How Engineer Assist Works

The AI Voice Engineer Assist Agent joins calls between your engineers and end users as a silent participant. It listens to the entire conversation and automatically creates complete documentation in your PSA.

Listens

Joins the call and captures the full conversation with speaker identification

Processes

AI extracts key details, technical information, and action items

Documents

Creates or updates tickets with full context and accurate time entries

What Gets Captured

The Engineer Assist Agent doesn't just transcribe—it understands. Using our domain-specific AI trained on IT support conversations, it extracts meaningful information and structures it properly.

The Engineer Experience

Engineers love the Engineer Assist Agent because it eliminates the most tedious part of their job while making them look more professional:

Privacy and Compliance

We built the Engineer Assist Agent with enterprise security requirements in mind:

The ROI Is Immediate

The math is simple. If your engineers spend 15% of their time on post-call documentation, and you have 10 engineers:

Per engineer per week

Team total per week

Per year recovered

That's equivalent to adding 1.5 full-time engineers to your team.

Works With Your Phone System

The Engineer Assist Agent integrates with major VoIP platforms and softphones. Whether your engineers take calls through Teams, Zoom Phone, RingCentral, or traditional desk phones, we can connect. Implementation is straightforward—most MSPs are live within a week.

Part of the Voice AI Suite

The Engineer Assist Agent joins our Voice AI family alongside the Overflow Agent. Together, they provide comprehensive voice automation:

Both work with ConnectWise, ServiceNow, and Halo PSA, creating tickets with the same accuracy and completeness across platforms.