XOP.ai - AI Solutions Designed by MSPs, For MSPs

We're honored to be recognized as a finalist for our innovative AI solutions specifically designed for MSPs.

We're thrilled to announce that xop.ai has been named a finalist for Emerging Technology Company of the Year at the prestigious 2025 ICON Awards. This recognition validates our mission to bring practical, ROI-driven AI solutions to the MSP community.

About the ICON Awards

The ICON Awards represent the gold standard for recognition in the IT channel industry. These awards celebrate innovation, leadership, and excellence across various categories, highlighting companies and individuals who are making significant contributions to the technology ecosystem.

The Emerging Technology Company of the Year award specifically recognizes organizations that are pioneering new technologies and bringing innovative solutions to market. Being selected as a finalist puts xop.ai among the most innovative companies in the technology space.

What This Recognition Means

Validation of Our Approach

This recognition validates our unique approach to AI for MSPs. Unlike general AI platforms that require months of development and customization, we've built purpose-designed solutions that deliver immediate value:

• AI-powered ticket summarization and prioritization
• Intelligent knowledge search across all your systems
• Automated time entry and billing optimization
• Real-time ticket health monitoring with AURA Insights
• White-labeled chatbots for client self-service

Built by MSPs, for MSPs

What sets xop.ai apart is our deep understanding of MSP operations. With over 30 years of MSP experience, including building and running designDATA (a $30M MSP), our founder Matt Ruck knows exactly what MSPs need from AI:

• Solutions that integrate seamlessly with existing workflows
• Immediate ROI without lengthy implementation periods
• Tools that actually solve real MSP problems
• Technology that engineers will actually use

Our Journey to This Moment

Since our founding, we've been laser-focused on one goal: helping MSPs leverage AI to deliver better service, increase efficiency, and grow their businesses. This journey has included:

2021-2023: Foundation Building

• Extensive research within the MSP community
• Partnership with Rezolve.ai for enterprise-grade AI technology
• Development of our first AI solutions

2024: Product Development

• Launch of Engineer Efficiency tools
• Introduction of AURA Insights ticket health monitoring
• Beta testing with forward-thinking MSPs

2025: Industry Recognition

• ICON Awards finalist selection
• Growing adoption across MSPs of all sizes
• Proven ROI results: 200% return within two years

Real Results from Real MSPs

This recognition is particularly meaningful because it's backed by real results our MSP partners are achieving:

Efficiency Gains

• 15-30% improvement in engineer productivity
• 40% faster ticket resolution times
• 90% reduction in time spent searching for solutions

Business Impact

• 200% ROI within two years of implementation
• 20-30% reduction in end-user tickets
• Improved client satisfaction scores

What's Next

Being recognized as a finalist motivates us to continue pushing the boundaries of what's possible with AI for MSPs. In the coming months, you can expect:

• Enhanced voice agent capabilities for after-hours support
• Advanced email triage and response automation
• Deeper integrations with popular MSP tools
• Expanded partnership opportunities for MSPs

Thank You

This recognition wouldn't be possible without our incredible MSP partners who trust us with their operations, provide feedback, and help us build better solutions. Thank you for believing in our vision and helping us prove that AI can truly transform the MSP industry.

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Winners will be announced at the ICON Awards ceremony on March 15, 2025. Wish us luck! 🤞