MSP-Critical Integrations
Deep, native integrations with the tools that run your MSP business
The deepest integration available - full bi-directional sync with your PSA
- • Create new tickets with full categorization
- • Update ticket status and priority
- • Assign tickets to technicians
- • Log time entries automatically
- • Create and update contacts
- • Update company information
- • Retrieve and add ticket notes
- • Full service catalog integration
Enterprise-grade ITSM integration for large MSPs and IT teams
- • Full incident management integration
- • Service catalog automation
- • Knowledge base sync
- • CMDB asset linking
- • Change management workflows
- • SLA tracking and escalation
- • User and group management
- • Custom field mapping
Modern PSA platform integration for growing MSPs
- • Create and manage tickets
- • Update ticket status and priority
- • Time entry automation
- • Client and contact sync
- • Asset management integration
- • Knowledge base access
- • SLA and workflow automation
- • Bi-directional data sync
Full PSA integration for Autotask users
- • Ticket creation and management
- • Time entry automation
- • Contact and company sync
- • Service desk integration
- • Knowledge base access
- • SLA tracking
- • Bi-directional data sync
- • Full API integration
Complete documentation platform integration for instant knowledge access
- • Create new documentation entries
- • Update existing assets
- • Link configuration items
- • Create and update SOPs
- • Search across all documentation
- • Add comments and notes
- • Organization-based retrieval
- • Asset relationship mapping
Unified access to all your internal knowledge and client documentation
- • Create folders and upload files
- • Search documents across sites
- • Retrieve files on demand
- • Manage folder access permissions
- • Add SharePoint site access
- • Access shared areas via AD
- • Full text search capabilities
- • Document version control
Team collaboration and documentation platform sync
- • Search across all spaces
- • Retrieve page content
- • Access team documentation
- • Link to relevant pages
- • Knowledge base integration
- • Comment and annotation sync
- • Space-based organization
- • Version history access
Streamlined documentation management and knowledge sharing
- • Create documentation entries
- • Update existing documents
- • Link documentation to tickets
- • Add notes to documents
- • Search knowledgebase
- • View change history
- • Share documents externally
- • Template management
Modern IT documentation platform with asset management
- • Create new assets
- • Update asset fields
- • Retrieve documentation
- • Link assets to organizations
- • Create KB articles
- • Edit existing documentation
- • Search across all assets
- • Asset tagging and categorization
Why Our Integrations Matter
Deep, Not Surface
Full API integration with bi-directional sync, not just basic webhooks
Pre-Built & Ready
250+ out-of-the-box integrations ready to deploy on day one
Custom Available
Need something specific? We can build custom integrations in weeks
Connect Your Entire Tech Stack
See how our integrations can transform your MSP operations and client service delivery
Further Reading
The Complete Guide to AI-Powered Service Desk Automation for MSPs
A practical guide to AI service desk automation — triage, auto-documentation, voice agents, email agents, and the metrics that move the P&L.
Choosing AI Tools for Your MSP: What Actually Moves the Needle
The criteria that actually predicts MSP ROI — PSA depth, auto-documentation, real-time call assist, and the questions to ask vendors.
Build Versus Buy — You Need an AI Product, Not a Platform
Most MSPs do not need another AI platform to configure. They need a finished product that solves a specific problem.