Every feature is designed to save time and reduce cognitive load, letting your engineers focus on solving problems instead of managing processes.
Engineers get immediate context about customer environments including user count, primary contacts, application stack, and common issues - all integrated within ConnectWise Manage.
Get instant, concise summaries of lengthy ticket threads. Our AI extracts the key issues, actions taken, and current status - perfect for handoffs or catching up on escalated tickets.
Find similar tickets, proven solutions, and relevant documentation instantly. Search across ConnectWise historical data, IT Glue, SharePoint, and other data sources from one unified interface.
AI analyzes similar historical tickets and provides suggested resolution steps based on what worked before, reducing problem-solving time and improving consistency.
Auto-capture time entries as engineers work on tickets. The system tracks activities and creates accurate time entries, reducing administrative overhead.
Built-in tools for communicating escalations to management and executive leadership, with all escalation activity tracked in the manager dashboard.
All features work seamlessly within ConnectWise Manage - no switching between systems
Reduce time spent searching for solutions and documentation
AI-powered insights accelerate ticket resolution by 40%
Instantly access tribal knowledge across your entire organization
Ensure every engineer delivers expert-level service
Engineer Efficiency seamlessly integrates with ConnectWise Manage to provide an intelligent overlay that enhances every aspect of ticket management. From the moment a ticket arrives to final resolution, our AI works alongside your engineers to eliminate repetitive tasks and surface critical information.
Think of it as having a senior engineer looking over your shoulder, instantly providing answers, automating routine tasks, and ensuring nothing falls through the cracks.