Look Ma...
No Hands!
Your engineer gets on a call, adds our AI agent, and focuses entirely on solving the customer's problem. When the call ends, the ticket is already documented. The time is logged. Zero clicks. Zero typing.
The Post-Call Tax
Every support call ends with engineers doing the same tedious work: writing summaries, creating ticket subjects, setting priority, logging time. It's exhausting. It's revenue-killing. And it doesn't need to happen.
Engineers spend as much time writing tickets as they do solving problems
Every call logged accurately, every minute captured. No more chasing engineers for their hours.
"I didn't become an engineer to be a secretary" — sound familiar?
How AI Voice Assist Works
Four steps. Zero manual documentation.
Engineer Starts Call
Opens the ticket, starts the call with the client, and adds AI Voice Assist with one click.
AI Listens & Understands
Voice Assist joins the call and follows the conversation in real-time, capturing context, key details, and resolution steps.
Engineer Solves the Problem
100% focus on the customer. No note-taking. No splitting attention. Just engineering.
Call Ends — Work Is Done
AI has already written the call summary, created the ticket subject, set priority and classification, and logged the time entry with notes. Done.
What This Changes
Engineers Actually Engineering
No more splitting attention between problem-solving and note-taking. 100% focus on the customer.
Accurate Time Entries, Every Call
Comprehensive time logs with detailed notes. No more reconstructing your day at 5pm. No more lost billable hours.
Perfect Ticket Quality
Properly categorized, prioritized, and documented tickets without human error. Every single time.
Happier Engineers, Less Turnover
Engineers get to do what they were hired to do — solve problems, not push paper.
Every Call Makes Your Entire Team Smarter
AI Voice Assist doesn't just save time — it builds a knowledge engine. Every call generates rich, detailed resolution notes that feed directly into your Enterprise Search, making every future problem easier to solve.
Voice Assist Captures
AI writes comprehensive ticket notes and resolution details — far richer than any engineer would type manually
Data Feeds Search
Those detailed notes flow into Enterprise Search, building a growing library of real-world solutions
Engineers Find Answers
Next time a similar issue hits, any engineer can search and find exactly how it was resolved — in seconds
Knowledge Compounds
Every call makes the system smarter. Tribal knowledge becomes team knowledge. New hires ramp faster.
The result: Your knowledge base improves with every single call — automatically. No documentation initiatives. No knowledge management projects. Just engineers doing their jobs, and AI capturing everything.
Before & After Voice Assist
Engineers spending 15-20 minutes writing tickets after every call
AI creates complete ticket documentation automatically — approval in 30 seconds
Lost billable time because engineers forget to log what they did
Perfect time entries with detailed notes on every single call
Tickets with incomplete info because engineers rush through documentation
Comprehensive, accurately categorized and prioritized tickets every time
Engineers frustrated by administrative busywork instead of solving problems
Engineers focused entirely on what they do best — technical problem-solving
When They're Not On Calls...
AI Voice Assist handles call documentation. These tools handle everything else — so engineers stay productive across every workflow.
Enterprise Search
One search across tickets, IT Glue, SharePoint, documentation — instant results from all sources
AI Ticket Insights
Instant ticket summaries, resolution suggestions, and similar ticket analysis when tackling issues
Client Environment Context
User count, contacts, application stack, common issues — all at a glance before engaging
See Engineer & Team Performance
Watch how Voice Assist and performance tracking work together in the TECHS Command Centre
Every Voice Assist Call Captures Data
While engineers work hands-free, AI Voice Assist captures intelligence that powers your TECHS Command Centre management insights
Call Patterns
Duration, complexity, and resolution patterns tracked automatically
Resolution Quality
Follow-up rates and first-call resolution signals
Engineer Expertise
Which engineers excel at which issue types
Communication Quality
Customer sentiment and interaction quality analyzed
This Data Powers TECHS Command Centre
AI Triage, Escalation Detection, Client Health, and Team Performance — all fueled by Voice Assist data
Measurable Impact
Related Solutions
Ready to Go Hands-Free?
Let engineers focus on solving problems. Let AI handle the documentation. See Voice Assist in action.
How does xop.ai compare to Thread and ConnectWise Sidekick for engineer efficiency?
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Further Reading
AI Copilot for MSP Engineers: What to Look for in 2026
What actually matters in an AI copilot for MSP engineers — PSA-native integration, real-time call assist, auto-documentation.
Introducing AI Voice Engineer Assist Agent: Your Silent Partner on Every Call
Real-time call assistance that generates ticket notes, time entries, and resolution summaries — posted straight into the PSA.
The 30% Rule: Why Level 1 Ticket Deflection is the New MSP Metric That Matters
The metric separating AI winners from pilots — why 30% deflection is the benchmark and how top MSPs are hitting it.