AI Engineer Assist
Empower your engineers with AI-powered tools. Available embedded directly in your PSA or as a standalone application.
Works with all major PSA platforms — ConnectWise, Halo PSA, ServiceNow, and Autotask
Handsfree Ticket Entry for Engineers
Engineers can create and update tickets using only their voice — completely hands-free, embedded directly inside your PSA.
No switching windows. No typing. Just speak naturally and watch tickets populate in real time.
Voice-Powered
Speak naturally to create tickets, add notes, and log time entries
PSA Embedded
Lives inside your PSA — no extra windows or apps to manage
Production Ready
Available now across all supported PSA platforms
Select Your PSA Platform
Engineer Assist for ConnectWise Manage
Deep integration with ConnectWise Manage PSA for ticket management, time entry, and client data synchronization.
See It in Action
Watch how AI-powered tools help ConnectWise Manage engineers resolve tickets faster with intelligent search, AI-generated insights, and instant client context.
Key Benefits
Integration Features
Core AI Capabilities
Everything engineers need to work faster and smarter
AI-Powered Enterprise Search
Search across IT Glue, SharePoint, historical tickets, and documentation instantly
Intelligent Ticket Insights
AI-generated summaries and resolution suggestions based on historical patterns
Client Environment Context
Instant access to client configurations, contacts, and common issues
Voice & Email Integration
AI assists with call documentation and email categorization
Every Interaction Builds Intelligence
As you work, the AI Scoring module captures patterns that power Manager App insights. The system learns from your success.
Search Queries
Reveal knowledge gaps and documentation needs
Resolutions
Map expertise and success patterns
Voice Calls
Capture sentiment and escalation signals
Email & Teams
Track response cadence and engagement
This Data Powers Manager App
AI Triage, Escalation Detection, Client Health, and Team Performance modules all depend on data captured from your daily work.
Proven Results Across All PSAs
Consistent ROI regardless of your PSA platform
Need Manager Dashboards & Advanced Analytics?
Upgrade to AI Manager Application for complete service desk visibility and team performance tracking.
View AI Manager ApplicationGet Started with AI Engineer Assist
Start saving time on every ticket with AI-powered assistance for your PSA