Four powerful modules to optimize ticket assignment, track escalations, monitor client health, and analyze team performance
The Manager App provides real-time insights and AI-powered optimization for service managers, with integrated ConnectWise Manage tracking and automated decision support.
Each module works together to provide comprehensive service desk management and optimization
Intelligent ticket routing based on skills and workload
Human and AI-generated escalation tracking
Satisfaction and profitability monitoring
Analytics with weekly coaching insights
Intelligent Resource Matching
AI analyzes ticket requirements and matches them to engineer skills and certifications needed to properly address the issue.
System evaluates current engineer workload to ensure optimal distribution and prevent burnout.
Provides 2-3 engineer suggestions with AI confidence levels for each assignment recommendation.
Once configured, automatically assigns tickets when AI confidence threshold is met (e.g., 90% certainty).
All Manager App modules integrate seamlessly with your existing ConnectWise Manage workflow
All tracking and insights pull directly from ConnectWise Manage data in real-time
Manager App works as an overlay - your existing processes remain unchanged
Weekly coaching and recognition insights delivered automatically to managers
MSPs using the Manager App see immediate improvements in efficiency, client satisfaction, and team performance