The AI agent can automatically respond to emails with relevant solutions or information requests, dramatically reducing response times and potentially resolving issues without engineer intervention.
Provides step-by-step fixes for common issues
Requests specific details needed for resolution
Updates on ticket status and resolution timeline
Email Agents revolutionize how MSPs handle email-based support requests. By applying advanced AI to every incoming email, the system understands context, extracts critical information, and takes intelligent actions - all before an engineer even sees the ticket.
This goes far beyond ConnectWise's basic email parsing, providing true automation that reduces manual work, improves response times, and ensures consistent ticket quality.
Instant acknowledgment and potential solutions without waiting
Tickets go to the right team with proper priority every time
Complete ticket information for faster resolution
30% of issues resolved without engineer intervention
Deploy AI email agents for immediate efficiency gains
Reduction in Ticket Triage Time
Tickets Resolved via Auto-Reply
Accurate Categorization
Let AI handle email triage while your team focuses on solving problems