Two powerful voice solutions: AI that answers overflow calls and creates perfect tickets, plus AI that transcribes engineer calls and handles all documentation automatically.
When your team is overcapacity, the AI Intake Agent seamlessly fields phone calls, creating properly categorized tickets with all pertinent information.
When your team is at capacity, calls route to the AI Intake Agent seamlessly
AI identifies the user and company from your PSA contact database
Secure identity verification via SMS text message—no authenticator app required
Natural conversation to understand ticket subject, priority, and business impact
Properly categorized ticket created in your PSA with all pertinent details
Identity verification via SMS text message. No authenticator app required— simple, secure, and accessible for all end users.
Subject, priority, disruption level, impact assessment, and proper categorization— every ticket is complete and actionable.
Missed calls when team is busy or after hours
Every call answered, every ticket created
Engineers spending 10+ minutes on post-call notes
Complete notes and time entries ready for approval
Inconsistent ticket quality depending on who takes the call
Consistent, comprehensive documentation every time
"Is our documentation good enough?"—no way to know
AI detects gaps and creates improvement tickets automatically
This is something we've been working diligently on at xop.ai
Same technology works on chat conversations—ticket notes prepared automatically as you chat with clients
When Ask AI senses insufficient documentation, a "Create Documentation" button appears
Option to silently create a ticket under the client's name to create needed documentation—closing the improvement loop
When Ask AI senses insufficient documentation, engineers see a "Create Documentation" button. One click silently creates a ticket under the client's name to create the needed documentation— closing the circle and continuously improving your knowledge base.
Never miss a call. Never skip documentation. Let AI handle the work while you focus on solving problems.
AI answers overflow and after-hours calls 24/7, triages the issue, and opens documented tickets in your PSA.
Real-time call assistance that generates ticket notes, time entries, and resolution summaries — posted straight into the PSA.
A practical guide to AI service desk automation — triage, auto-documentation, voice agents, email agents, and the metrics that move the P&L.