Handles incoming support calls, gathers all necessary information, and creates complete tickets in ConnectWise
Joins live calls between engineers and users to automatically document and create tickets
Captures caller's name, phone number, and email address through natural conversation
Uses intelligent questioning to understand the problem and gather all necessary details
Determines issue criticality based on business impact and user responses
Automatically creates a complete ticket in ConnectWise with all gathered information
100% call capture even during peak times or after hours
Consistent, complete ticket information every time
Lower staffing needs while improving service levels
Deploy AI voice agents that never sleep, never miss details, and always deliver perfect tickets