xop.ai

AI-Powered HaloPSA Integration for MSPs

AI-powered automation for the fastest-growing PSA platform. Auto-documentation, intelligent triage, and client-facing AI — built for MSPs who chose HaloPSA because they want modern tools.

See It In Action All Integrations

Native HaloPSA Capabilities

Create and manage tickets with full field mapping

Update ticket status and priority in real time

Time entry automation from every call and interaction

Client and contact synchronization

Asset management integration

Knowledge base access and search

SLA and workflow automation support

Bi-directional data sync across all modules

Engineer Efficiency Inside HaloPSA

AI Voice Assist captures every call and generates ticket notes, time entries, and resolution summaries — posted directly into HaloPSA. Built for the modern PSA experience Halo users expect.

Real-time call transcription and automatic ticket notes

Time entries synced directly to HaloPSA tickets

Knowledge search across IT Glue, Hudu, and ticket history

Resolution suggestions trained on your HaloPSA data

Intelligent Triage for HaloPSA

Incoming tickets get classified, prioritized, and routed instantly. AI learns your HaloPSA workflow structure and routes tickets to the right team and engineer.

Automatic classification matching your HaloPSA categories

Smart routing based on engineer skills and availability

Sentiment analysis to flag frustrated client communications

Escalation signals detected before they become problems

Client-Facing AI That Creates HaloPSA Tickets

Your clients get 24/7 AI support through chat, voice, and email. Every interaction automatically creates a properly documented ticket in HaloPSA.

Microsoft Teams chatbot with your MSP branding

AI voice agent for after-hours and overflow calls

Email agent that triages and routes support requests

Full conversation context attached to every HaloPSA ticket

What HaloPSA MSPs Are Seeing

15-30%

Engineer Productivity Gain

From automated documentation and knowledge surfacing

20-30%

Tier 1 Ticket Deflection

Via client-facing chatbot and self-service AI

100%

Call Capture Rate

Every call logged with accurate time entries

200%

2-Year ROI

From time savings, revenue recovery, and deflection

Frequently Asked Questions

How does xop.ai integrate with HaloPSA?

xop.ai connects to HaloPSA via native API integration. It reads and writes tickets, time entries, contacts, and notes bi-directionally. Setup takes under an hour — connect your API credentials and AI starts learning from your ticket history immediately.

We chose HaloPSA because it is modern and flexible. Does xop.ai match that?

Absolutely. xop.ai was built with the same philosophy — modern architecture, clean integrations, and no legacy baggage. We work with HaloPSA's API natively, respecting your workflow configurations and field mappings rather than forcing you into a rigid structure.

Can xop.ai help us as we migrate to HaloPSA from another platform?

Yes. xop.ai supports ConnectWise, Autotask, HaloPSA, and ServiceNow simultaneously. During a PSA migration, you can run xop.ai on both platforms — your AI configuration and learned patterns work across all supported PSAs.

Do I need a long-term contract?

No. xop.ai is month-to-month with no annual commitment required. We believe your AI should earn your business every month, not lock you in.

What documentation platforms does xop.ai search alongside HaloPSA?

xop.ai provides cross-platform knowledge search across IT Glue, Hudu, SharePoint, Confluence, and your HaloPSA ticket history. Engineers get the right answer surfaced in real time during calls, regardless of where the documentation lives.

See xop.ai + HaloPSA In Action

Get a live demo tailored to your HaloPSA environment. See how AI documentation, triage, and voice agents work inside your PSA.

Schedule a Demo