AI-Powered HaloPSA Integration for MSPs
AI-powered automation for the fastest-growing PSA platform. Auto-documentation, intelligent triage, and client-facing AI — built for MSPs who chose HaloPSA because they want modern tools.
Native HaloPSA Capabilities
Engineer Efficiency Inside HaloPSA
AI Voice Assist captures every call and generates ticket notes, time entries, and resolution summaries — posted directly into HaloPSA. Built for the modern PSA experience Halo users expect.
Intelligent Triage for HaloPSA
Incoming tickets get classified, prioritized, and routed instantly. AI learns your HaloPSA workflow structure and routes tickets to the right team and engineer.
Client-Facing AI That Creates HaloPSA Tickets
Your clients get 24/7 AI support through chat, voice, and email. Every interaction automatically creates a properly documented ticket in HaloPSA.
Three HaloPSA Workflows, Rebuilt
What actually changes day-to-day when xop.ai is running inside your PSA.
Client emails the MSP at 2 AM
Email sits in the support inbox until morning. HaloPSA ticket gets created by a dispatcher hours later. SLA already breached.
AI email agent triages immediately, opens the HaloPSA ticket with full classification, attempts a KB-based resolution, and responds in under 60 seconds. On-call only paged if escalation is required.
Engineer takes a call needing client-specific documentation
Engineer opens HaloPSA, switches to Hudu, searches for the client, scrolls through articles, finally finds the runbook. Client waits through silence.
Voice Assist loads the client's Hudu/IT Glue docs into the engineer's screen the moment the client is identified, then drafts the HaloPSA ticket note and time entry in real time.
Major incident — similar tickets arriving from multiple users
Five HaloPSA tickets from the same client in ten minutes. Three engineers each pick one up independently. Nobody spots the shared root cause for 40 minutes.
AI Triage groups the tickets instantly, flags the major incident pattern, assigns a single incident commander, and updates every affected ticket with linked status — before the dispatcher reassigns.
What HaloPSA MSPs Are Seeing
Frequently Asked Questions
How does xop.ai integrate with HaloPSA?
xop.ai connects to HaloPSA via native API integration. It reads and writes tickets, time entries, contacts, and notes bi-directionally. Setup takes under an hour — connect your API credentials and AI starts learning from your ticket history immediately.
We chose HaloPSA because it is modern and flexible. Does xop.ai match that?
Absolutely. xop.ai was built with the same philosophy — modern architecture, clean integrations, and no legacy baggage. We work with HaloPSA's API natively, respecting your workflow configurations and field mappings rather than forcing you into a rigid structure.
Can xop.ai help us as we migrate to HaloPSA from another platform?
Yes. xop.ai supports ConnectWise, Autotask, HaloPSA, and ServiceNow simultaneously. During a PSA migration, you can run xop.ai on both platforms — your AI configuration and learned patterns work across all supported PSAs.
Do I need a long-term contract?
No. xop.ai is month-to-month with no annual commitment required. We believe your AI should earn your business every month, not lock you in.
What documentation platforms does xop.ai search alongside HaloPSA?
xop.ai provides cross-platform knowledge search across IT Glue, Hudu, SharePoint, Confluence, and your HaloPSA ticket history. Engineers get the right answer surfaced in real time during calls, regardless of where the documentation lives.
See xop.ai + HaloPSA In Action
Get a live demo tailored to your HaloPSA environment. See how AI documentation, triage, and voice agents work inside your PSA.
Schedule a Demo