ConnectWise Manage
AI inside ConnectWise Manage, not beside it.
Assist-X runs as a pod on the ticket screen your engineers already have open all day. No second application, no copying a ticket number into a chat window.
How it shows up
It lives on the ticket screen
Assist-X is a pod inside ConnectWise Manage. An engineer opens a ticket the way they always have, and the assistant is already there, holding the context of that ticket.
This is the load-bearing decision of the whole product rather than a detail of the ConnectWise build. Every tool an MSP has abandoned was abandoned because it was one more place to go.
It is also the integration you can watch before you talk to anyone. The recording on the demo page is a real ConnectWise session, start to finish.
What it does there
The same work, whichever of the four you run.
That is the point of building against four PSAs rather than one. Your AI investment travels with you if you switch, acquire an MSP on another platform, or take on a client running something else.
The ticket is written during the call
The transcription agent writes notes, subject, classification and the time entry while the engineer is still talking, rather than at five in the afternoon from memory. This is the single largest piece of the 45 to 60 minutes a day.
Ask AI searches everything at once
Every resolution your team has ever recorded, alongside IT Glue, IT Boost, Hudu, SharePoint and Confluence, answered inside the ticket. Nobody has to remember which system holds the answer, or whether anyone ever wrote it down.
Every ticket is read and scored
Not a sample and not the ones somebody flagged. That is what makes XOP Command possible: escalation risk, client health and engineer coaching all come from the same pass over the same tickets.
What the agents raise lands here
Tickets from Agent-X and from the Voice-X inbound agent arrive on the right board with type, subtype and priority already set, so the queue does not fill with unclassified work for somebody to sort.
Getting it running
Configuration is written down
The client configuration portal carries the ConnectWise guides: API setup, AI ticket routing, and the pod visibility checklist for when ConnectWise's own multi-layer permission model hides a pod without reporting an error. The portal is password protected, and your guide link comes with onboarding.
Onboarding runs four to six hours, and it is configuration rather than a project.
Run something else?