xop.ai

AI-Powered ConnectWise Integration for MSPs

The deepest AI integration available for ConnectWise Manage. Auto-documentation, intelligent triage, voice agents, and engineer assist — all working natively inside your PSA.

See It In Action All Integrations

Native ConnectWise Manage Capabilities

Create new tickets with full categorization

Update ticket status and priority in real time

Assign tickets based on skills, workload, and client history

Log time entries automatically from every call

Create and update contacts and company records

Retrieve and add ticket notes bi-directionally

Full service catalog integration

SLA tracking and escalation detection

Engineer Efficiency Inside ConnectWise

AI Voice Assist listens to live calls and generates ticket notes, time entries, and resolution summaries — posted directly into ConnectWise Manage. Engineers never leave the PSA.

Real-time call transcription and note generation

Automatic time entries with accurate start/end times

Knowledge base search across IT Glue, SharePoint, and ticket history

Resolution suggestions based on client history and past tickets

Intelligent Triage for ConnectWise Tickets

Every ticket that hits your ConnectWise board gets classified, prioritized, and routed by AI — before a human touches it. No more dispatch bottleneck.

Automatic ticket classification by type, urgency, and SLA

Skill-based routing to the right engineer

Escalation detection from sentiment and language patterns

Client health scoring updated with every interaction

Client-Facing AI That Creates ConnectWise Tickets

Branded chatbots, voice agents, and email agents handle client requests 24/7 — and every interaction creates a properly documented ticket in ConnectWise.

Microsoft Teams chatbot branded to your MSP

AI voice agent for after-hours and overflow calls

Email agent that triages and responds to support emails

Every interaction logged as a ConnectWise ticket with full context

What ConnectWise MSPs Are Seeing

15-30%

Engineer Productivity Gain

From automated documentation and knowledge surfacing

20-30%

Tier 1 Ticket Deflection

Via client-facing chatbot and self-service AI

100%

Call Capture Rate

Every call logged with accurate time entries

200%

2-Year ROI

From time savings, revenue recovery, and deflection

Frequently Asked Questions

How does xop.ai integrate with ConnectWise Manage?

xop.ai connects to ConnectWise Manage via native API integration. It reads and writes tickets, time entries, contacts, and notes bi-directionally. Setup takes less than an hour — connect your API credentials, and AI starts learning from your ticket history immediately.

Will xop.ai work with my existing ConnectWise workflows?

Yes. xop.ai works alongside your existing board structures, SLA rules, and workflow automation. It does not replace your ConnectWise configuration — it enhances it with AI-powered triage, documentation, and engineer assistance.

How is xop.ai different from ConnectWise's built-in AI features?

xop.ai goes beyond PSA-level automation. We provide real-time voice assist during live calls, client-facing chatbots branded to your MSP, AI voice agents for after-hours coverage, and cross-platform knowledge search across IT Glue, SharePoint, and Confluence. We also support multiple PSAs — so your AI investment travels with you if your needs change.

Do I need a long-term contract?

No. xop.ai is month-to-month. We believe AI should earn your business every month, not hold you to annual contracts. If it stops delivering value, you can cancel anytime.

What if I also use Autotask or HaloPSA for some clients?

xop.ai works identically across ConnectWise, Autotask, HaloPSA, and ServiceNow. If you run multiple PSAs — common during acquisitions or migrations — your AI, your data, and your workflows are consistent across all of them.

See xop.ai + ConnectWise In Action

Get a live demo tailored to your ConnectWise environment. See how AI documentation, triage, and voice agents work inside your PSA — with your ticket data.

Schedule a Demo