Autotask
xop.ai

AI-Powered Autotask Integration for MSPs

Full AI integration for the Datto ecosystem. Auto-documentation, intelligent triage, voice agents, and engineer assist — all working natively inside Autotask PSA.

See It In ActionAll Integrations

Native Autotask PSA Capabilities

Create and update tickets with full categorization
Automatic ticket status and priority management
Skill-based ticket routing and assignment
Time entry automation from every interaction
Contact and company record sync
Bi-directional ticket note management
Service catalog and queue integration
SLA tracking and escalation workflows

Engineer Efficiency Inside Autotask

AI Voice Assist captures every call, generates ticket notes, and logs time entries — posted directly into Autotask. Your engineers focus on solving problems, not documenting them.

Live call transcription with automatic note generation
Accurate time entries synced to Autotask tickets
Knowledge search across your documentation platforms
Resolution suggestions based on Autotask ticket history

Intelligent Triage for Autotask Queues

Every ticket entering your Autotask queues gets classified, prioritized, and routed by AI. No more manual dispatch or tickets sitting unassigned.

Automatic classification by issue type and urgency
Queue-aware routing based on engineer skills and workload
Sentiment analysis to flag at-risk client interactions
Escalation detection before issues become complaints

Client-Facing AI That Feeds Autotask

Branded chatbots, voice agents, and email agents handle client requests around the clock. Every interaction creates a fully documented Autotask ticket.

Microsoft Teams chatbot branded to your MSP
AI voice agent for overflow and after-hours coverage
Email triage and auto-response for support mailboxes
All interactions logged as Autotask tickets with full context

What Autotask MSPs Are Seeing

15-30%
Engineer Productivity Gain
From automated documentation and knowledge surfacing
20-30%
Tier 1 Ticket Deflection
Via client-facing chatbot and self-service AI
100%
Call Capture Rate
Every call logged with accurate time entries
200%
2-Year ROI
From time savings, revenue recovery, and deflection

Frequently Asked Questions

How does xop.ai connect to Autotask?

xop.ai integrates with Autotask via native API. It reads and writes tickets, time entries, contacts, and notes bi-directionally. Setup takes under an hour — connect your API credentials and AI begins learning from your ticket history immediately.

Does xop.ai work with Autotask queues and workflows?

Yes. xop.ai works alongside your existing Autotask queue structures, workflow rules, and SLA configurations. AI triage routes tickets into the correct queues based on your setup — it enhances your workflows rather than replacing them.

We use other Datto products. Does xop.ai integrate with those too?

xop.ai focuses on PSA and documentation platform integration. It works natively with Autotask and integrates with documentation platforms like IT Glue, Hudu, SharePoint, and Confluence for cross-platform knowledge search.

What if we are considering switching from Autotask to another PSA?

xop.ai works identically across Autotask, ConnectWise, HaloPSA, and ServiceNow. If you migrate PSAs, your AI configuration, learned patterns, and workflows transfer with you. Your AI investment is never locked to one platform.

Is there a long-term contract requirement?

No. xop.ai is month-to-month. No annual contracts, no long-term commitments. If it stops delivering value for your Autotask environment, you cancel anytime.

See xop.ai + Autotask In Action

Get a live demo tailored to your Autotask environment. See how AI documentation, triage, and voice agents work inside your PSA.

Schedule a Demo