AI-Powered Autotask Integration for MSPs
Full AI integration for the Datto ecosystem. Auto-documentation, intelligent triage, voice agents, and engineer assist — all working natively inside Autotask PSA.
Native Autotask PSA Capabilities
Engineer Efficiency Inside Autotask
AI Voice Assist captures every call, generates ticket notes, and logs time entries — posted directly into Autotask. Your engineers focus on solving problems, not documenting them.
Intelligent Triage for Autotask Queues
Every ticket entering your Autotask queues gets classified, prioritized, and routed by AI. No more manual dispatch or tickets sitting unassigned.
Client-Facing AI That Feeds Autotask
Branded chatbots, voice agents, and email agents handle client requests around the clock. Every interaction creates a fully documented Autotask ticket.
Three Autotask Workflows, Rebuilt
What actually changes day-to-day when xop.ai is running inside your PSA.
After-hours ticket arrives via phone
Voicemail sits in the queue until morning. SLA clock burns. Datto client escalates with their account manager before the first engineer arrives.
AI voice agent answers instantly, opens a categorized Autotask ticket, tries KB-based resolution, and pages on-call with the full transcript if it can't close it.
Engineer takes a troubleshooting call
Engineer tabs between Autotask, IT Glue, and Teams. Client waits. Notes get written from memory an hour later. Time entry rounded to the nearest 15.
AI Voice Assist listens live, surfaces the client's docs, drafts the Autotask ticket note in real time, and posts an exact time entry the moment the call ends.
Monday 9 AM ticket flood into Autotask queues
Dispatcher manually triages, routes by gut feel, misses that four tickets are the same outage and one is from the MSP's largest account.
AI Triage classifies every Autotask ticket as it hits the queue, groups duplicates, flags the high-MRR client, and routes by skill plus availability before the dispatcher opens the board.
What Autotask MSPs Are Seeing
Frequently Asked Questions
How does xop.ai connect to Autotask?
xop.ai integrates with Autotask via native API. It reads and writes tickets, time entries, contacts, and notes bi-directionally. Setup takes under an hour — connect your API credentials and AI begins learning from your ticket history immediately.
Does xop.ai work with Autotask queues and workflows?
Yes. xop.ai works alongside your existing Autotask queue structures, workflow rules, and SLA configurations. AI triage routes tickets into the correct queues based on your setup — it enhances your workflows rather than replacing them.
We use other Datto products. Does xop.ai integrate with those too?
xop.ai focuses on PSA and documentation platform integration. It works natively with Autotask and integrates with documentation platforms like IT Glue, Hudu, SharePoint, and Confluence for cross-platform knowledge search.
What if we are considering switching from Autotask to another PSA?
xop.ai works identically across Autotask, ConnectWise, HaloPSA, and ServiceNow. If you migrate PSAs, your AI configuration, learned patterns, and workflows transfer with you. Your AI investment is never locked to one platform.
Is there a long-term contract requirement?
No. xop.ai is month-to-month. No annual contracts, no long-term commitments. If it stops delivering value for your Autotask environment, you cancel anytime.
See xop.ai + Autotask In Action
Get a live demo tailored to your Autotask environment. See how AI documentation, triage, and voice agents work inside your PSA.
Schedule a Demo