ConnectWise Manage
xop.ai

AI-Powered ConnectWise Manage Integration for MSPs

The deepest AI integration available for ConnectWise Manage. Auto-documentation, intelligent triage, voice agents, and engineer assist — all working natively inside your PSA.

Built for Revenue Intelligence, not just efficiency. From an MSP operator who ran a $20M+ ConnectWise Manage shop for 28 years.

See It In ActionAll Integrations

Native ConnectWise Manage Capabilities

Create new ConnectWise Manage tickets with full categorization
Update ticket status, priority, and SLA fields in real time
Skill-based ticket routing across service boards
Automatic time entry capture from every call
Bi-directional ticket note sync
Contact and company record management
Service catalog and agreement-aware workflows
Escalation detection and VIP client flagging

Engineer Efficiency Inside ConnectWise Manage

AI Voice Assist listens to live calls and generates ticket notes, time entries, and resolution summaries — posted directly into ConnectWise Manage. Engineers never leave the PSA.

Real-time call transcription and note generation
Automatic time entries with accurate start/end times
Knowledge base search across IT Glue, SharePoint, and ticket history
Resolution suggestions based on client history and past tickets

Intelligent Triage for ConnectWise Manage Tickets

Every ticket that hits your ConnectWise Manage board gets classified, prioritized, and routed by AI — before a human touches it. No more dispatch bottleneck.

Automatic ticket classification by type, urgency, and SLA
Skill-based routing to the right engineer
Escalation detection from sentiment and language patterns
Client health scoring updated with every interaction

Client-Facing AI That Creates ConnectWise Manage Tickets

Branded chatbots, voice agents, and email agents handle client requests 24/7 — and every interaction creates a properly documented ticket in ConnectWise Manage.

Microsoft Teams chatbot branded to your MSP
AI voice agent for after-hours and overflow calls
Email agent that triages and responds to support emails
Every interaction logged as a ConnectWise Manage ticket with full context

Three ConnectWise Manage Workflows, Rebuilt

What actually changes day-to-day when xop.ai is running inside your PSA.

After-hours ticket arrives via phone

Today

Voicemail sits until 8 AM. SLA clock is already burning. Client calls back angry.

With xop.ai

Voice agent answers in under 3 seconds, creates a categorized ConnectWise Manage ticket, attempts KB-based resolution, and escalates to the on-call engineer with a full transcript attached.

→ 3-min response vs. 8-hour gap

Engineer takes a troubleshooting call

Today

Engineer juggles ConnectWise Manage, IT Glue, Teams, and notes on paper. Writes it all up after the call. Time entry guessed or skipped.

With xop.ai

AI Voice Assist listens live, surfaces the client's IT Glue documentation, drafts the ticket note, and posts an accurate time entry into the ConnectWise Manage ticket the moment the call ends.

→ 22 min saved per engineer per day

Monday 9 AM ticket flood

Today

Dispatcher reads every ticket, assigns by gut feel, misses that three tickets are the same outage and one is from the MSP's top-revenue client.

With xop.ai

AI Triage classifies every ConnectWise Manage ticket as it arrives, groups duplicates, flags the VIP, and routes by skill and current workload — before the dispatcher opens the board.

→ 20-30% tier 1 deflection, 0 missed SLAs

What ConnectWise Manage MSPs Are Seeing

15-30%
Engineer Productivity Gain
From automated documentation and knowledge surfacing
20-30%
Tier 1 Ticket Deflection
Via client-facing chatbot and self-service AI
100%
Call Capture Rate
Every call logged with accurate time entries
200%
2-Year ROI
From time savings, revenue recovery, and deflection

Frequently Asked Questions

How does xop.ai integrate with ConnectWise Manage?

xop.ai connects to ConnectWise Manage via native API integration. It reads and writes tickets, time entries, contacts, and notes bi-directionally. Setup takes less than an hour — connect your API credentials, and AI starts learning from your ticket history immediately.

Will xop.ai work with my existing ConnectWise Manage workflows?

Yes. xop.ai works alongside your existing board structures, SLA rules, service agreements, and workflow automation. It does not replace your ConnectWise Manage configuration — it enhances it with AI-powered triage, documentation, and engineer assistance.

How is xop.ai different from ConnectWise's built-in AI features and Sidekick?

xop.ai goes beyond PSA-level automation. We provide real-time voice assist during live calls, client-facing chatbots branded to your MSP, AI voice agents for after-hours coverage, and cross-platform knowledge search across IT Glue, SharePoint, Hudu, and Confluence. We also support multiple PSAs — so your AI investment travels with you if your needs change. And xop.ai is built around Revenue Intelligence — surfacing sales opportunities and service gap risks from ticket data — not just efficiency.

Does xop.ai work with ConnectWise Automate as well?

Yes. xop.ai has a dedicated ConnectWise Automate integration for RMM data — alert suppression, scripted remediation handoff, and asset-aware triage. Most MSPs use xop.ai with ConnectWise Manage and Automate together so the AI sees both the ticket and the underlying RMM context.

Do I need a long-term contract?

No. xop.ai is month-to-month. We believe AI should earn your business every month, not hold you to annual contracts. If it stops delivering value, you can cancel anytime.

What if I also use Autotask or HaloPSA for some clients?

xop.ai works identically across ConnectWise Manage, Autotask, HaloPSA, and ServiceNow. If you run multiple PSAs — common during acquisitions or migrations — your AI, your data, and your workflows are consistent across all of them.

See xop.ai + ConnectWise Manage In Action

Get a live demo tailored to your ConnectWise Manage environment. See how AI documentation, triage, and voice agents work inside your PSA — with your ticket data.

Schedule a Demo