AI and MSPs – It’s no longer “optional”
Introduction Artificial intelligence is no longer an emerging concept; it is a present and growing force that is rapidly transforming the IT services landscape. Across every critical area — from…
Participate in the 2025 AI for MSPs Survey!
Are you an MSP navigating the rapidly evolving landscape of artificial intelligence? Do you want to understand how your peers are leveraging AI, and gain insights into the future of…
xop.ai Named Finalist for Emerging Technology Company of the Year at the 2025 ICON Awards!
We're thrilled to announce that xop.ai has been selected as a finalist for the prestigious Emerging Technology Company of the Year award at the Maryland Technology Council's 2025 ICON Awards!…
GenAI for MSPs – Channel Futures Webinar
Join Matt Ruck and Manish Sharma as they are interviewed by Craig Galbraith, Editorial Director at Informa TechTarget, on the state of GenAI in the MSP Community. We discuss topics…
Build Versus Buy – You Need an AI Product Not a Platform
In today's rapidly evolving technological landscape, businesses are increasingly recognizing the transformative potential of Artificial Intelligence (AI). A pivotal decision that organizations face is whether to build a custom AI…
“Explainability” in GenAI: What does it mean?
Explainability: “The ability to make something understandable, especially by clarifying how decisions or outcomes are generated.” The situation - your GenAI chatbot provides an answer that seems off-base. Without understanding…
The Importance of AI in the MSP Landscape
As the technology landscape rapidly evolves, the role of Managed Service Providers (MSPs) must also adapt to stay competitive. Artificial Intelligence (AI) is becoming an indispensable tool for MSPs, offering…
Extending Your MSP Offering: Building HR & Operational Chatbots
As Managed Service Providers (MSPs), expanding your service offerings is key to maintaining a competitive edge and fostering deeper client relationships. One highly effective way to achieve this is by…
Proactive Service Management for MSPs: Leveraging AI to Anticipate and Resolve Issues
For Managed Service Providers (MSPs), proactive service management is a crucial aspect of maintaining high client satisfaction and minimizing disruptions. By leveraging AI, MSPs can anticipate potential issues and resolve…
Secure and Trustworthy AI: Enhancing Security Without Expanding Your Footprint
In the financial sector, security is paramount. Implementing AI solutions can significantly enhance your institution’s operations, but it is crucial to ensure that these technologies do not compromise your security…
Turning AI Play-Time into Business Use-Cases & ROI
One of the best aspects of implementing AI is the ability to turn experimentation into practical business applications that drive ROI. By leveraging AI tools, Managed Service Providers (MSPs) can…
Developing an AI Consulting Practice for MSPs
Transitioning from offering AI technology to providing AI consulting services can be a game-changer for MSPs. This shift not only positions your firm as a trusted advisor but also opens…
Enhancing Compliance with AI: How Retail Banks & Credit Unions Can Train Bots to Support Employees
In the fast-paced world of retail banking, maintaining compliance with regulatory standards is paramount. With the ever-evolving landscape of regulations, it can be challenging for employees to stay up-to-date and…
Join xop.ai – MACo Summer Conference 2024: Experience Live AI Knowledge Management Chatbot Demonstrations
We are thrilled to announce that xop.ai will be exhibiting at the upcoming Maryland Association of Counties (MACo) Summer Conference 2024! This prestigious event, taking place from August 14-17 in…
Attention MSPs – Announcing AI infused service desk ticket analysis. Escalate issues before you receive user complaints.
Running a MSP practice is hard work. Keeping customer satisfaction is critical – and it starts with excelling at service desk. Every interaction is an opportunity to move the needle…
Learn More About Our AI Bot for MSPs
MSP AI bot helps engineers solve problems more quickly – Mentors level 1 / 2 engineers through resolution – Service Desk Managers visibility into tickets requiring escalation / attention. At…
