Transform Your MSP/ITSP with Advanced AI Solutions

xop.ai empowers Managed Service Providers (MSPs) and IT Service Providers (ITSPs) with cutting-edge AI technology, enhancing efficiency, service quality, and client satisfaction. Discover how our AI solutions can revolutionize your operations.

Intelligent AI Chatbots for Engineers

Our sophisticated chatbots are designed to assist engineers in resolving issues faster and more effectively. By seamlessly integrating with key tools, our chatbots provide real-time support by:

  • Leveraging ConnectWise Data: Access historical ticket data to provide context and insights for faster issue resolution.
  • Connecting to SharePoint: Tap into processes, procedures, and vendor escalation information for comprehensive problem-solving.
  • Integrating with IT Glue: Pull client-specific documentation, ensuring engineers have all necessary information at their fingertips.

Empower your engineering team with AI-driven support that accelerates resolution times and improves overall service quality.

AI-Driven Insights for Service Desk Managers

Service desk managers can now proactively manage ticket queues with our AI-enhanced monitoring and scoring system. Our AI evaluates tickets in ConnectWise based on key metrics, including:

  • Communication Clarity: Ensuring all communications are clear and comprehensible.

  • Communication Cadence & Engineer Empathy: Monitoring the frequency and tone of interactions to maintain high customer satisfaction.
  • Root Cause Analysis: Confirming that engineers are addressing the underlying issues, not just the symptoms.

With these insights, service desk managers can identify and address potentially problematic tickets before they escalate, ensuring a smoother, more efficient service desk operation.

Empower your engineering team with AI-driven support that accelerates resolution times and improves overall service quality.

24/7 Self-Resolution Chatbots for End-Users

Our AI solutions empower end users to resolve a significant portion of their own issues, reducing the load on your service desk. Users can handle level 1 issues and simple requests, such as:

  • Password Resets: Quickly reset passwords without waiting for support.

  • Basic Troubleshooting: Resolve common technical issues using AI-guided solutions.

By offloading these tasks, your engineers can focus on more complex issues, improving overall productivity and service quality.

Customized AI Knowledge Management Solutions

We partner with MSPs to develop bespoke AI knowledge management systems tailored to their clients’ unique needs. Our solutions help clients:

  • Centralize Knowledge: Create a comprehensive AI-powered knowledge base accessible to all employees.

  • Enhance Efficiency: Streamline access to information, reducing the time spent searching for answers.

  • Improve Decision-Making: Utilize AI to analyze and recommend best practices based on historical data.

Join us in revolutionizing the way MSPs and ITSPs operate, delivering unparalleled service and efficiency through advanced AI solutions.