Attention MSPs – Announcing AI infused service desk ticket analysis.  Escalate issues before you receive user complaints.

Running a MSP practice is hard work.   Keeping customer satisfaction is critical – and it starts with excelling at service desk.   Every interaction is an opportunity to move the needle…

Continue ReadingAttention MSPs – Announcing AI infused service desk ticket analysis.  Escalate issues before you receive user complaints.

Matt Ruck to speak at Capital Bank, non-profit lunch and learn “Supercharge Staff Productivity with Practical AI Solutions”.

I'm excited to announce my upcoming presentation at the "Supercharge Staff Productivity with Practical AI Solutions" event, hosted by Capital Bank. The event will be held Tuesday, June 25th, 11:30am,…

Continue ReadingMatt Ruck to speak at Capital Bank, non-profit lunch and learn “Supercharge Staff Productivity with Practical AI Solutions”.