AI for ConnectWise Automate
Suppress alert noise. Auto-remediate before a ticket opens. Give engineers asset-aware context inside every ConnectWise Manage ticket. xop.ai turns your Automate data into Revenue Intelligence.
Built by an MSP operator who ran ConnectWise Automate at scale for 28 years.
Native ConnectWise Automate Capabilities
Alert Noise Reduction for ConnectWise Automate
AI suppresses duplicate alerts, groups correlated incidents, and only creates tickets for signals that actually require engineer action. The alert fatigue that buries real problems — gone.
Auto-Remediation Before a Ticket Opens
xop.ai maps Automate alerts to proven Automate scripts. When the match is high-confidence, the script runs and the alert closes silently. When it fails, a ticket lands in ConnectWise Manage with the full attempt history.
Asset-Aware Engineer Assist
During a live call, xop.ai pulls the client's Automate data — agent online/offline state, last patch, disk space, antivirus status — and surfaces it inside the ConnectWise Manage ticket the engineer is working.
Three ConnectWise Automate Workflows, Rebuilt
What actually changes day-to-day when xop.ai is running alongside your RMM.
Midnight alert storm from a single client
40 Automate alerts flood ConnectWise Manage after a DNS blip. On-call engineer wakes up, sifts through them, finds one real issue in the noise, and spends 40 minutes untangling duplicates.
xop.ai groups the 40 alerts into one parent ticket, suppresses the transient ones, auto-runs a proven Automate restart script, and pages on-call only if the remediation fails.
Repeated low-disk alert on a file server
Automate alerts trigger a ticket each time. Engineer manually runs the cleanup script, closes the ticket. Same alert returns next week. No one looks at the pattern.
xop.ai runs the cleanup script automatically, logs the attempt, and after the third recurrence opens a Revenue Intelligence flag in ConnectWise Manage: "This client needs a capacity upgrade — here's the data."
Engineer troubleshooting a slow endpoint on a live call
Engineer asks the client to repeat symptoms, then tabs into Automate to check the agent, then to Manage to check the ticket history, then to IT Glue. Client waits.
Voice Assist auto-loads the device's Automate state, recent patch history, and related tickets into the engineer's screen the moment the client's name hits the conversation.
What ConnectWise Automate MSPs Are Seeing
Frequently Asked Questions
How does xop.ai integrate with ConnectWise Automate?
xop.ai connects to ConnectWise Automate via its API to read monitors, alerts, scripts, and asset data, and to correlate this signal with tickets in ConnectWise Manage. Most MSPs connect Automate and Manage together so xop.ai sees the full RMM-plus-PSA picture.
Can xop.ai actually run Automate scripts automatically, or just suggest them?
Both. You configure which scripts xop.ai may run autonomously (typically safe, well-tested remediations like service restarts or cache clears) and which require an engineer to approve first. Every attempt is logged into the related ticket with a full audit trail.
What if a client uses ConnectWise Manage but not Automate — does xop.ai still work?
Yes. xop.ai is fully functional with ConnectWise Manage alone. The Automate integration is additive — it adds RMM context and auto-remediation capability for MSPs using both tools. See our ConnectWise Manage integration page for PSA-only details.
Does xop.ai work with other RMM tools like Datto RMM, N-able, or NinjaOne?
We're focused on ConnectWise Automate today because of depth of integration. Support for additional RMM platforms is on the roadmap — contact us if your client base runs one of those and we'll share the current timeline.
Is ConnectWise Automate integration month-to-month?
Yes. xop.ai is always month-to-month, regardless of which integrations you enable. No annual contracts required.
See xop.ai + ConnectWise Automate In Action
Live demo with your Automate data. See alert suppression, auto-remediation, and asset-aware engineer assist working together inside your ConnectWise stack.
Schedule a Demo