From Gut Feeling to
Complete Visibility

Every interaction captures data—automatically.

Response Time
See It In Action Calculate ROI
Response Time•
Resolution Time•
Technical Skills•
Follow-up Quality•
Customer Sentiment•
Escalation Signals•
Communication Clarity•
Documentation Quality•
Response Time•
Resolution Time•
Technical Skills•
Follow-up Quality•
Customer Sentiment•
Escalation Signals•
Communication Clarity•
Documentation Quality•

Without Visibility

  • Problems explode before you know they exist
  • Performance reviews feel like guesswork
  • Ticket routing is hope-based
  • Things slip through the cracks

With xop.ai

  • See warning signs weeks in advance
  • Data-driven coaching insights
  • AI routes based on skills & history
  • Nothing falls through

This Changes Everything

Finding out a client is unhappy when they call to cancel

Seeing warning signs 2 weeks before sentiment turns negative

Confidence

Know the state of every client relationship

How Intelligence Flows

End Users
Chat Voice Email
Engineers + AI
8 dimensions captured per interaction
Leadership

Actionable Insights

Explore
AI Triage
Escalations
Client Health
Team Performance
Revenue Intel

Upskill Your Team

Precision coaching, not guesswork

Hard Skills

Azure, Networking, Security

Soft Skills

Communication, Empathy

Save Relationships

Early warning before churn

Sentiment trending negative? See it first.
Escalations increasing? Intervene early.
Communication dropping? Re-engage.
1000+
data points/week/engineer
8
dimensions per interaction
5
management modules
1
Deploy Engineer Tools
2
AI Learns Patterns
3
Insights Activate

Ready for Complete Visibility?

Stop managing by gut feeling. Start leading with confidence.

Schedule a Demo Explore Engineer Assist