AI for IT Glue
Surface the right client documentation in under two seconds during live calls. Keep IT Glue fresh automatically from ticket activity. Finally make your documentation subscription earn its keep.
From an MSP operator who documented thousands of client environments in IT Glue over 28 years.
Native IT Glue Capabilities
The Right IT Glue Document in Under Two Seconds
Engineers stop Alt-Tabbing through IT Glue while a client waits on the phone. xop.ai loads the right organization, the right configuration, and the right password the moment the client's name surfaces in the conversation.
IT Glue Stays Fresh Automatically
Most IT Glue instances are 40% out of date within 18 months. xop.ai watches ticket activity and proposes documentation updates when configurations change — so your team reviews diffs, not writes docs from scratch.
Documentation That Actually Supports Your Service
IT Glue is a $30-40k/year investment for many MSPs. xop.ai makes sure it earns that spend — by proving usage, catching rot, and tying documentation to measurable engineer productivity.
Three IT Glue Workflows, Rebuilt
What actually changes when your documentation system has an AI layer on top.
Engineer takes a call about a printer for a mid-tier client
Engineer asks client to hold, opens IT Glue, searches "printer," scrolls through five unrelated results, finally finds the print server config. Client is now frustrated.
The moment the client is identified on the call, xop.ai pre-loads that client's print server configuration from IT Glue and surfaces it on the engineer's screen before the troubleshooting question finishes.
Client migrates their firewall to a new model
Migration ticket resolves, engineer moves on. IT Glue still shows the old firewall model three months later. Next engineer onboarded to the client repeats the migration research.
xop.ai detects the configuration change in the ticket resolution, drafts an IT Glue update with the new firewall details, and routes it to the documentation owner for a one-click approval.
Third repeat ticket on the same client issue
Three tickets, three engineers, three different workarounds. No runbook created. Client files a fourth ticket next week. Resolution path rediscovered from scratch each time.
xop.ai detects the repeat pattern after the third occurrence, drafts a runbook from the three tickets' combined notes, and opens an IT Glue documentation task for the team lead.
What IT Glue MSPs Are Seeing
Frequently Asked Questions
How does xop.ai integrate with IT Glue?
xop.ai uses IT Glue's official API for both reading and writing. It respects organization scoping, Flexible Asset structures, and password permissions — so engineers only see what their IT Glue role allows. Most MSPs connect xop.ai to IT Glue in under 30 minutes.
Does xop.ai store IT Glue data?
xop.ai caches documentation metadata and embeddings for sub-second retrieval, but sensitive fields like passwords are retrieved just-in-time from IT Glue on each access and never persisted. Full details on data handling are in our security documentation — available on request.
What if we also use Hudu or SharePoint alongside IT Glue?
xop.ai searches across all of them together. You get a single semantic search experience that pulls the right document regardless of which documentation platform it lives in. This is the multi-platform search story no PSA-only AI tool can match.
Can xop.ai update IT Glue automatically, or does an engineer always approve first?
You choose. Most MSPs run xop.ai in suggest-mode where every proposed update requires engineer approval before writing to IT Glue. Higher-trust MSPs enable auto-update for specific document types (configuration details, patch versions) while keeping manual review for runbooks and passwords.
Does this replace IT Glue?
No. xop.ai makes IT Glue more valuable — it does not replace it. IT Glue remains your system of record. xop.ai is the search, retrieval, and freshness layer on top.
See xop.ai + IT Glue In Action
Get a live demo with your IT Glue instance. Watch engineers retrieve the right document in under two seconds — and see documentation freshness improve on its own.
Schedule a Demo