AI for Hudu
Surface the right Hudu article, asset, or password in under two seconds during live calls. Keep your documentation fresh automatically. Finally get the value you're paying Hudu to provide.
Deep integration treated equal to IT Glue — from an MSP operator who believes MSPs deserve choice in their documentation platform.
Native Hudu Capabilities
Hudu Documentation in Under Two Seconds
Engineers get the right Hudu article, asset, or password surfaced the moment a client is identified on a call. No manual search, no tab-switching.
Hudu Stays Current Automatically
xop.ai watches your ticket activity and drafts Hudu article updates when configurations change or new runbooks emerge from recurring issues. Your team reviews and approves — no one writes docs from scratch again.
Permissions Enforced End-to-End
Hudu's per-company permission model is respected at every retrieval. Engineers only see the companies and content they're authorized for — and password retrieval stays just-in-time.
Three Hudu Workflows, Rebuilt
What actually changes when AI-powered retrieval sits on top of Hudu.
Engineer takes a call on a VPN issue
Engineer searches Hudu for "VPN," sorts through a dozen articles from different clients, finally finds the right procedure. Client hears three minutes of silence.
The moment the client is identified, xop.ai loads that client's VPN configuration, related network asset, and any past VPN tickets — all surfaced before the engineer needs to ask.
Client swaps their main switch
Ticket resolves, the swap works, everyone moves on. Hudu still shows the old switch model six months later when a different engineer troubleshoots a port issue.
xop.ai detects the swap in the ticket resolution, drafts a Hudu asset update with the new switch model and config, and queues it for one-click approval.
Third repeat ticket on the same client issue
Three engineers, three workarounds, three hours of work. No KB article created. Client files a fourth ticket next week. Tribal knowledge stays tribal.
xop.ai spots the repeat pattern on the third occurrence, drafts a Hudu KB article from the three resolutions' combined notes, and opens a documentation task for the team lead.
What Hudu MSPs Are Seeing
Frequently Asked Questions
How does xop.ai integrate with Hudu?
xop.ai uses Hudu's API with per-company scoping. Engineers authenticate against their Hudu account, and every AI query honors the permissions they already have inside Hudu. Connection setup typically takes under 30 minutes.
Does xop.ai store Hudu data?
xop.ai caches article and asset metadata plus embeddings for fast retrieval, but sensitive fields like passwords are fetched just-in-time from Hudu on each access and never persisted. Full security details are available on request.
How is Hudu different from IT Glue for xop.ai's purposes?
Functionally, xop.ai supports Hudu and IT Glue the same way — real-time retrieval, auto-freshness, permission enforcement. MSPs that use Hudu often choose us because our integration is as deep as our IT Glue integration. We don't treat Hudu as a second-class documentation platform.
Can xop.ai search Hudu alongside IT Glue, SharePoint, or Confluence?
Yes. xop.ai federates search across every connected documentation platform. This matters most for MSPs running multiple docs tools — Hudu for most clients, IT Glue for inherited accounts, SharePoint for Microsoft-heavy shops. One search, all systems.
Can xop.ai write updates back to Hudu, or only read?
Both. xop.ai reads for retrieval and can write back proposed updates. Most MSPs run it in suggest-mode where an engineer approves every draft before it commits to Hudu. Auto-write is available for specific content types if you choose to enable it.
See xop.ai + Hudu In Action
Live demo with your Hudu instance. Watch engineers retrieve the right article or asset in under two seconds — and see Hudu freshness climb without adding documentation hours.
Schedule a Demo