Flip the script on HR department workload

  • Post last modified:July 5, 2023

If your HR team is like most, they spend too much time on clerical, repetitive activities that are ripe targets for automation and AI.

This article from SHRM (The Society for Human Resource Management) sums up the problem succinctly.   The HR department can easily plant themselves into a reactionary work life.

Take a look at this visual below.   If we start at the bottom of the pyramid – the daily questions from staff – 15 minutes here, 30 minutes there, quickly saturate the workday.  It doesn’t need to be this way – questions around policies, procedures and benefits can be rapidly automated with a chatbot and generative AI.  We aim to reduce this clerical workload from as much as 70% to as little as 10%.

Conversely, the top of the pyramid is the most important and the highest value work your HR team ought to be focusing on.  Employee retention, career pathing, and actively working on implementing employee feedback.  

At xop.ai – we free up those cycles so that your staff efforts are pointed in the right direction.

Want to learn more?   Book some time with Matt.