Make Engineers More Productive
Deliver Actionable Insights for Leadership
AI tools that embed directly into the PSA and ticketing systems your engineers already use
Matt Ruck
Former CEO of designDATA, where he led the company for 28 years to $30M in services revenue with 100 engineers on staff. Now helping MSPs transform with AI.
Speaking Topics
Implementing AI That Delivers ROI for Your MSP
Practical strategies for deploying AI solutions that generate measurable returns
How to Generate Revenue Selling AI Solutions to Clients
Building a profitable AI practice and positioning AI services for your customer base
Using AI to Build Dashboards & Actionable Intelligence
Transforming raw data into executive insights that drive business decisions
Engineers spend too much time searching for information, documenting their work, and navigating between systems. Leadership lacks real-time visibility into operations. xop.ai brings AI assistance directly into the workflow - productivity for engineers, actionable intelligence for leadership.
For Engineers
Tools that make daily work faster and easier
Enterprise Search
Search across historical tickets, IT Glue, SharePoint, and other documentation repositories instantly
Intelligent Ticket Analysis
AI analyzes tickets for escalation needs, multi-user events, agreement entitlement, and cadence patterns
Automated Admin Work
Note collection and time entries handled automatically - engineers focus on solving, not documenting
PSA-Native Integration
AI tools run directly inside ConnectWise, Halo, and other PSA/ticketing systems engineers already use
For Leadership
Actionable insights and tools to lead effectively
AI-Assisted Triage
Intelligent ticket routing and prioritization
Escalation Management
Proactive escalation alerts and tracking
Client Health
Real-time client satisfaction monitoring
Engineer Health
Workload balance and burnout prevention
Group Scheduler
Intelligent resource scheduling and planning
How It Works
Embeds in Your PSA
xop.ai integrates directly into ConnectWise, Halo, ServiceNow - wherever your engineers work
Connects Your Knowledge
Indexes historical tickets, IT Glue, SharePoint, and documentation to provide instant answers
Engineers Work Faster
AI assists with every ticket - from finding solutions to documenting the resolution automatically
Why xop.ai
No New Tools to Learn
AI lives inside the systems engineers already use daily
Lower Time to Resolution
Find answers instantly from across all your documentation
Proactive Intelligence
AI identifies escalations, patterns, and risks before they become problems
New Product Launches
xop.ai Integrated POD for ConnectWise Manage
AI assistance embedded directly in your PSA. A dedicated panel inside ConnectWise Manage that brings intelligent automation to every ticket - no context switching, no separate apps.
Real-time sentiment analysis on every ticket interaction
Proactive alerts for escalations, SLA risks, and VIP clients
Instant answers from tickets, IT Glue, SharePoint & more
Automatic entitlement checks before work begins
Speak notes directly into tickets hands-free
AI-drafted responses ready for engineer review
Native integration - works inside ConnectWise ManageAI Voice Transcription Agent
Hands-free engineer data input system. Engineers speak naturally while working - AI captures complete, accurate resolution notes automatically. No typing, no clicking, no friction.
AI scans conversations to detect customer sentiment and flags concerns for proactive follow-up
Complete, accurate documentation that captures the full context - not just bullet points
The Virtuous Cycle: Better resolution notes feed the AI engine more valuable data, making future searches and suggestions increasingly accurate over time.
Ready to See It in Action?
Let us show you how xop.ai can transform engineer productivity and deliver actionable insights for your organization.